Refund Policy

Refund Before Securing Consultancy

Before the consultancy is formally secured or confirmed on call, a refund of 50% of the amount paid will be processed, subject to the applicable circumstances.

Any prepared details, preliminary guidance, advice, or consultation-related information may already have been shared with the client through email, WhatsApp, or other agreed communication channels.

Once such information or advice has been prepared and shared, the applicable refund will therefore be limited to 50%.

Refund Before Initiating Backend Work

If the client requests cancellation before any backend work has been initiated , a 100% refund may be processed.

Backend work may include, where applicable, preparation, analysis, research, calculations, personalised documentation, report preparation, or other work specifically undertaken for the client's consultation.

Once backend work has commenced, the refund eligibility may change according to the stage of work completed.

After Backend Work Has Started

Once personalised backend work has commenced, the service may involve time, resources, analysis, preparation, and professional effort specifically allocated to the client.

Therefore, cancellation or refund requests made after backend work has started may not qualify for a full refund.

Where applicable, the refund amount will be determined based on the work already completed and the stage of the consultation.

After Consultation Has Been Delivered

Once the agreed consultation, guidance, advice, report, or other deliverable has been provided to the client, the service will generally be considered completed.

Refund requests made after completion of the consultation or delivery of the agreed service may not be eligible for a refund.

Cancellation Request

A client wishing to request cancellation or a refund should contact Sangati Consultancy as soon as possible through the official communication channel provided during the booking process.

The request should include:

• Full Name
• Registered Phone Number
• Email Address
• Consultation Category
• Date of Booking
• Payment / Transaction Details
• Reason for Cancellation or Refund Request

Refund Processing

Once a refund request has been reviewed and approved, the applicable refund will be processed through the appropriate payment method or channel.

The actual time taken for the refunded amount to appear in the client's bank account or payment account may depend on the payment gateway, bank, card issuer, or other financial institution involved.

Payment Transaction Charges

Where applicable, payment gateway charges, transaction charges, processing fees, or other non-refundable charges imposed by a third-party payment provider may be deducted from the refundable amount.

The applicable refund amount will be communicated to the client where such deductions apply.

Incorrect or Incomplete Information

Clients are responsible for providing accurate and complete information during the booking process.

This may include Name, Date of Birth, Time of Birth, Place of Birth, Contact Details, Consultation Category, and other information required for the selected service.

Sangati Consultancy will not be responsible for inaccuracies, delays, or limitations arising from incorrect, incomplete, or misleading information provided by the client.

Rescheduling

Where permitted, a client may request to reschedule a consultation instead of requesting a refund.

Rescheduling requests should be made as early as possible and are subject to availability and the terms applicable to the selected consultation.

No Guarantee of Specific Outcomes

Sangati Consultancy provides guidance intended to support self-awareness, reflection, clarity, personal understanding, and informed decision-making.

Consultations do not guarantee a particular personal, professional, financial, relationship, health, educational, or other outcome.

A refund cannot be claimed solely because the client does not experience the particular outcome they expected from the consultation.

Third-Party Payment Services

Payments may be processed through third-party payment gateways or financial service providers.

Sangati Consultancy is not responsible for delays caused by a bank, payment gateway, card issuer, UPI provider, or other third-party payment service.

Any payment-related issue should be reported to Sangati Consultancy as soon as reasonably possible so that the matter can be reviewed.

Exceptional Circumstances

In exceptional circumstances, Sangati Consultancy may review a refund request on a case-by-case basis.

Any such decision will be made after considering the circumstances of the request, the stage of the service, work already completed, and any applicable transaction or processing charges.

Policy Changes

Sangati Consultancy reserves the right to update or modify this Refund Policy when necessary.

Any updated policy will be published on this website with the revised effective date.

Clients are encouraged to review the Refund Policy before making a new booking or payment.

Contact Us

For questions regarding this Refund Policy, cancellation, or refund requests, please contact Sangati Consultancy through the official contact details provided on the website.

Sangati Consultancy
Email: sales@sangaticonsultancy.com , support@sangaticonsultancy.com
Phone / WhatsApp: +91 7289066154